Last updated: 20th July 2026
Shipping Overview
Thank you for purchasing a Makinarium Studio Edition collectible.
All Makinarium Studio Edition products are carefully inspected, packed and dispatched from the United Kingdom.
As these are limited-edition collectibles, many products are sold as pre-orders. Please refer to the product page for the estimated dispatch date before placing your order.
Shipping Destinations
We currently ship to the following destinations:
We do not currently offer shipping to any other countries or territories.
Pre‑Orders
Where a product is advertised as a pre‑order, payment is taken in full at the time of purchase to reserve your allocated unit.
Estimated dispatch dates are shown on each product page. These dates are estimates only and may change due to manufacturing schedules, quality control processes, supplier delays, or circumstances beyond our reasonable control. If any significant delays occur, we will notify customers by email.
If your order contains both pre‑order and in‑stock items, your entire order may be held until all items are available for dispatch unless otherwise stated.
Dispatch Times
Once your order is ready for dispatch, we aim to ship within 3–5 business days.
You will receive a shipping confirmation email once your order has been dispatched.
Delivery Estimates
Estimated delivery times after dispatch are:
-
United Kingdom: 1–3 business days
-
European Union: 5–10 business days
-
United States: 5–10 business days
Delivery times are estimates only and are not guaranteed.
Shipping Charges
Shipping costs are calculated at checkout based on your delivery destination.
Shipping charges include packaging, handling, courier services, and current courier fuel surcharges. These fuel‑related fees are now fully incorporated into our shipping rates and are not collected separately at the point of import or delivery.
Shipping charges do not include any import duties, customs charges, or local taxes that may apply in your destination country.
Delivered Duty Unpaid (DDU) – International Orders
All international orders are shipped on a Delivered Duty Unpaid (DDU) basis. This means that import duties, customs clearance fees, VAT or sales taxes, and any brokerage or handling fees charged by your country are not included in your purchase price or shipping fee.
These charges, if applicable, are the responsibility of the customer and must be paid before your parcel can be released by your local customs authority or courier. We are unable to estimate or guarantee what charges may apply, as customs regulations vary between countries.
If you are unsure, we recommend checking with your local customs authority before placing an order.
Failure to pay customs charges may result in the parcel being returned to us or abandoned by the carrier. Shipping fees are non‑refundable in these circumstances.
International shipments may occasionally be delayed due to customs inspections. These delays are outside of our control and are not considered lost shipments.
Fuel Surcharge
Courier fuel surcharges are now integrated directly into our postage, packaging, and shipping costs. This means the shipping rate shown at checkout already includes all applicable fuel‑related fees applied by our delivery partners. Fuel surcharges are no longer collected separately by customs or couriers and are fully accounted for within the shipping charge you pay at checkout.
Customs, Import Duties & Taxes (DDU)
All international orders are shipped on a Delivered Duty Unpaid (DDU) basis.
This means the following charges are not included in your purchase price or shipping fee:
These charges, if applicable, are the responsibility of the customer and must be paid before your parcel can be released by your local customs authority or courier.
As customs regulations vary between countries, we are unable to estimate or guarantee what charges may apply. We recommend checking with your local customs authority before placing an order if you are unsure.
Failure to pay customs charges may result in the parcel being returned to us or abandoned by the carrier.
Customs Delays
International shipments may occasionally be delayed due to customs inspections. These delays are outside of our control and are not considered lost shipments.
Tracking
Once dispatched, you will receive:
Please allow up to 24 hours for tracking information to become active.
Address Accuracy
Customers are responsible for ensuring that their shipping address is accurate and complete before placing an order.
We are unable to guarantee changes to shipping addresses once an order has been processed.
Orders returned due to incorrect or incomplete addresses may be subject to additional shipping charges before being resent. This is the customers responsibility.
Failed Deliveries
If delivery cannot be completed due to:
-
incorrect address information
-
failure to collect the parcel
-
refusal to pay customs charges
-
refusal of delivery
the parcel may be returned to us. Where possible, we will contact you to arrange redelivery. Additional shipping charges may apply. We will not be responsible for incorrect adddresses or changes of address.
Lost or Damaged Shipments
If your parcel arrives damaged, please contact us within 7 days of delivery and include:
If your parcel appears lost in transit, please contact us as soon as possible. We will work with the courier to investigate.
Shipping Restrictions
We reserve the right to cancel and refund any order where:
-
shipping restrictions prevent delivery
-
export regulations prohibit shipment
-
sanctions or legal requirements apply
-
we are unable to deliver safely or lawfully
Contact
If you have any questions regarding shipping or delivery, please contact us before placing your order.
Email: sales@makinariumstudioedition.co.uk
